Track and Trace – The records you need to keep and the implications.Track and Trace - NHS worker with SuperHeroe themed face mask - unknown artist

Save Our NHS

Track and Trace your customers in order to save our NHS and your friends and family. When you’re reading this, I hope this finds you and your family safe and well.  To the NHS workers, although not all of you believe you are heroes. You are amazing and I thank you from the bottom of my heart.

Please stay at home and don’t go to the pub.

Webinar Video:


In this webinar, I enjoyed talking with Scott Sammons from Lighthouse IG.  We took on the topic of track and trace in order to come up with something useful.  This was a live webinar and so we answer questions from the audience. The bleep you can hear is when someone from the audience sends a message or question to us.  Scott has also published a really useful blog post with a lot more detail based on his research. You can find it here.

We were only able to talk on the topic with the information that was available to us. We may well do an update webinar once more information is given by the government.  Please follow the most updated guidance.

Track and Trace update after this webinar took place:

How NHS Test and Trace will contact you

  • You’ll be contacted by email, text or phone.
  • Text messages will come from NHStracing. Calls will come from 0300 0135000.
  • Children under 18 will be contacted by phone wherever possible and asked for their parent or guardian’s permission to continue the call.
  • You’ll be asked to sign in to the NHS Test and Trace contact tracing website at
  • If you cannot use the contact tracing website, they will call you.

The NHS Test and Trace service will not ask for or you:

  • bank details or payments
  • details of any other accounts, such as social media
  • to set up a password or PIN number over the phone
  • to call a premium rate number, such as those starting 09 or 087

Moreover, it’s been suggested that you may need to take down address details and that you might be processing address details given landlords in counties around Leicester want to check that the people from Leicester haven’t travelled with potential COVID-19 to places where pubs are open.

Track and Trace: Banksy Artwork - Nurse painting NHS sign with the S as a superhero badge.


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Track and Trace Webinar

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